Screenshot from TikTok video by @bladenborris98
Cleanup efforts are underway following a viral TikTok video of a mouse in the counter of Tim Horton’s Napanee.
The video was taken at their Centre Street location and now has over 1.8 million views.
A spokesperson tells myFM that “Tim Hortons has very strict operating standards that restaurant owners and their teams must always follow to ensure our valued guests have an amazing experience every time they visit us.”
They were extremely disappointed to see the video that was shared online, at a restaurant that had recent third-party inspections with no deficiencies found – including adherence to pest control standards.
The restaurant has undergone a deep cleaning and a pest control company has been consulted. The experts confirmed the issue likely originated outside the restaurant through a small crevice, which has now been sealed.
“The restaurant owners are committed to providing excellent guest experience in their restaurants and they are just as disappointed as we are that this unfortunate incident occurred. They apologize to their loyal guests and have been working diligently to rectify this isolated incident and ensure nothing similar happens again.”
There’s no word yet on when the location will reopen.
Written by Emily Chatwood
